Reverse Logistics and Service Quality

The CTIA Certification Reverse Logistics and Service Quality (RLSQ) program establishes the gold standard for the repair and refurbishment of pre-owned wireless devices. It is the product of collaboration between wireless carriers, device manufacturers, insurance companies, and leaders in reverse logistics. Our working groups establish standardized device grading criteria and definitions, and certification requirements for device repair facilities.

Wireless Device Grading Scales

The CTIA Certification Wireless Device Grading Scales Criteria and Definitions document defines the industry standard for grading aftermarket wireless devices. It allows buyers and sellers of devices to utilize a common grading definition throughout the industry, providing efficiencies throughout the ecosystem and establishing common terminologies.

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Wireless Device Grading Scales Criteria and Definitions

Authorized Service Centers

Authorized Service Centers demonstrate a commitment to excellence that aligns with the standards set forth by the Policies and Procedures for CTIA Certification Authorized Service Centers. This document defines the facility requirements and processes to become a CTIA Certification Authorized Service Center (ASC) for the repair, refurbishment, and remanufacturing of wireless devices.

For more information on CTIA Certification ASCs, contact us at programs@ctiacertification.org

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Authorized Service Center Requirements

Policies and Procedures for CTIA Certification Authorized Service Centers

Wireless Industry Service Excellence (WISE™)

WISE™ Certification is the industry-recognized standard for mobile device repair technicians, retailers, and on-demand repair organizations. WISE promotes service excellence and helps differentiate quality repair service professionals.

Working Groups

CTIA Certification working groups are the foundation of our certification programs. This global network of operators, service providers, device manufacturers, test labs, and many others, solve industry challenges, enable new efficiencies, and hold the wireless industry to the highest standard.