Wireless Industry Service Excellence (WISE™)

WISE™ Certification is the industry-recognized standard for device repair globally. The program supports companies focused on building consumer confidence while supporting the device repair eco-system. Our network of global partners delivers integral services supporting WISE Certification programs, improving the service technician’s skills and knowledge that ultimately enhance the overall customer experience.

Visit the WISE™ Certification Website

WISE for Retailers

WISE Certified retail locations meet industry-recognized standards with trained, certified technicians on staff. These essential businesses are 100% committed to customer excellence in servicing mobile devices.

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WISE for Technicians

WISE offers two levels of technician certification. A Level 1 WISE certified technician is a technician who has passed the WISE Certification Knowledge Exam and is considered qualified to repair or resolve issues without opening the device. This certification is suggested for wireless device repair technicians working in depot or remanufacturing facilities, customer-facing retail, and remote environments.

A Level 2 WISE certified technician has successfully passed the WISE Level 1 Knowledge Exam and completed a training program facilitated by a licensed Authorized Training Administrator (ATA). Level 2 certification promotes the technician as an advanced-level technician.

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WISE for Repair Facilities

WISE Authorized Service Centers (ASC) demonstrate a commitment to excellence that aligns with the standards set forth by the Policies and Procedures for WISE Authorized Service Centers. This document defines the facility requirements and processes to become a WISE ASC for the repair, refurbishment, and remanufacturing of wireless devices.

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WISE for Trainers

WISE Authorized Training Administrators meet the requirements of WISE Certification to help students adequately prepare for the WISE Level 1 Knowledge Exam and Level 2 hands-on training.